Orbit Help Center
How can we help? Practical guidance for studio owners and staff, with family portal answers when you need them.
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Help for your day at the studio. All help See every guide Studio admins & owners Set up policies, people, classes, billing, and studio operations. Studio staff Find daily schedules, rosters, attendance, and permitted family details. Parents & families Manage your dancers, registrations, schedules, balances, and messages.
Browse a topic All topics Getting started Classes Enrollment Billing Settings Schedule Attendance Access Communications Registration Payments Messages
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Find the next step. Showing 14 guides
Studio admins & owners Getting started Need a hand?
Start your studio day Use Overview to see classes, attendance, enrollment, and billing items that need attention. + Sign in with your studio account. Confirm the studio and role shown in the workspace. Open the linked schedule, family, enrollment, or billing task you need to resolve. Classes Need a hand?
Review classes and availability Check class schedule, capacity, pricing, eligibility, and where each class is visible. + Open Classes. Choose a class and review its schedule, teacher, capacity, and pricing. Confirm website and Parent Portal visibility before publishing changes. Enrollment Need a hand?
Review enrollment and waitlists Follow confirmed, trial, waitlisted, dropped, and transferred participation from one workspace. + Open Enrollment. Choose a class, family, or dancer. Review placement, effective date, policy outcome, and any balance before saving a change. Billing Need a hand?
Understand billing and payments Review family balances, charges, payment status, and provider connection boundaries. + Open Billing. Choose a family account and review ledger entries before collecting a payment. Use provider-hosted payment controls; Orbit does not display raw card or bank details. Settings Need a hand?
Change studio settings safely Find settings by task, review the current active value, and save validated changes. + Open Settings and search for the task you need. Review the current value, scope, and effective date. Resolve validation messages, then save to make the change active. Studio staff Schedule Need a hand?
Find your schedule See the classes and locations your studio has assigned or made available to you. + Open Schedule. Choose the date and class you need. Review the room, teacher, roster, and any studio notes you are permitted to see. Attendance Need a hand?
Take and correct attendance Teachers and staff with attendance access can record status and review the saved result. + Open Attendance and choose the class roster. Mark each dancer present, absent, late, or excused. Review the saved status; use the correction option when your role permits it. Access Need a hand?
When a tool is not available Your role and assigned scope determine which records and actions are available. + Confirm the account, studio, and role shown in the workspace. Return to a permitted workspace from the navigation. Ask a studio owner or manager if your responsibilities require additional access. Communications · Guide v1 Need a hand?
Send an Email or Portal Message Choose Email delivery for provider dispatch or Portal Message for a family-only portal notice, then preview the exact audience before publishing. + Open Communications and choose an approved template and delivery channel. Preview the bounded family or class audience; resolve missing merge fields before continuing. For Email, use the synthetic test before queueing provider delivery. For Portal Message, publish only after confirming the portal audience. Review content version, audience criteria, actor, attempts, and exceptions in History. Updated September 21, 2026 · /communications Parents & families Getting started Need a hand?
Start with your Parent Portal Home summarizes your family, dancers, current participation, and next useful actions. + Sign in to your Parent Portal. Confirm the studio and family shown in the header. Use Home for a summary or choose a focused destination from the navigation. Schedule Need a hand?
Check your family schedule Schedule shows the classes and upcoming times connected to your dancers. + Choose Schedule. Review the date, class, location, and dancer. Contact your studio if a class or schedule detail looks wrong. Registration Need a hand?
Find Classes and register Browse eligible classes, choose a dancer, and review the enrollment or waitlist outcome. + Choose Find Classes and select a class. Choose the eligible dancer and review policies and any payment requirement. Complete Registration and keep the on-screen confirmation or waitlist position. Payments Need a hand?
Review balances and payment choices Balances separates charges, payments, receipts, and your studio’s Self Pay or Auto Pay choices. + Choose Balances. Review the family balance, due items, receipts, and payment status. Use Pay now or the available payment settings; contact the studio before retrying an uncertain payment. Messages · Guide v1 Need a hand?
Read Messages & Policies Keep family-only Portal Messages, agreements, and policy acknowledgements together. + Choose Messages & Policies. Email delivery is separate and does not create a new portal message. Open the Portal Message or policy for the relevant dancer. Complete any acknowledgement and confirm it is recorded before leaving the page. Updated September 21, 2026 · /parent/messages Good to know
Questions people often ask Why can’t I see a tool? Your studio controls access by role and assignment. Ask a studio owner or manager if your responsibilities require another tool.
Where do parents manage their account? Use the Parent Portal navigation for Home, Schedule, Find Classes, Balances, Registration, and Messages & Policies.
Who should I contact about a dancer, class, or payment? Contact your studio directly. Studio staff can review the authoritative account, class, registration, and billing records.
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